American Strategic Management Institute

Knowledge Management for Performance Improvement

Initiatives: Capturing, Evaluating, Replicating
Ideas, innovations and knowledge are constantly being disseminated throughout your organization. Companies often lack the communication values and structure to recognize process efficiencies, opportunities and growth capabilities. Unless you capitalize on the efforts of your front-line workers and drive organizational learning, you will not be able to capture customer ideas and discover new ways to improve performance and your organization. And, without a team-based system to evaluate the validity of innovative suggestions, you will waste countless hours pursuing dead-end capabilities and opportunities. This training program will help you measure the ROI of your knowledge management system in order to communicate its value and rewards its participants

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Knowledge Management for Performance Improvement Initiatives: Capturing, Evaluating, Replicating
DAY ONE: Setting Your Sights on Knowledge Management

Module 1: Defining and Aligning your Knowledge Management Initiatives
• Establishing clear KM initiative objectives that align with overall strategic goals
• Creating dynamic accurate, timely, relevant, and useful measures of KM performance
• Aligning end outcomes with individual performance tasks using the proven methodologies
• Applying knowledge to specific strategic objectives and resource allocations

Module 2: Formalizing your Knowledge Management Strategic Plan
• Aligning enablers, budgeting, and IT practices to support knowledge management
• Examine the stages in developing a CoP and the challenges that accompany launching and sustaining them
• Creating a KM culture by tying incentives to specific knowledge management initiatives
• Establishing controls and measures that drive tactical completion of knowledge management initiatives

DAY TWO: Distinguishing between Knowledge Management and Information Management

Module 3: Developing Shared Networks to Capitalize on Organizational Knowledge and Resources
• Empowering and motivating employees to integrate unique information into valuable innovations
• Supporting ongoing learning through Collaborative Learning Networks
• Developing partnerships that maximize knowledge and creativity

Module 4: Evaluating the Efficacy of Knowledge Management on Bottom-Line Results
• Establishing holistic measures that indicate level of performance and developmental opportunities
• Measuring and reporting ROI of KM initiatives
• Translating KM successes into organizational successes