American Strategic Management Institute

Collecting and Managing Performance Information

Every organization collects and reports performance informationÄ do your managers use this data? Performance information and measures often exist in organizations without any legitimate review of their purpose for accomplishing the corporate mission. Organizations that do not constantly evaluate how their performance measures drive the strategic vision will not be able to meet their financial projections, penetrate new markets or adapt to the changing environment. Existing methods for collecting performance information may be convenient and reliable, but they are obsolete and useless if they do not indicate how individual behaviors contribute to unit and organization-level strategies. This training will enable you to devise a performance management system that produces meaningful performance information that is accurate, timely, relevant and useful to drive decision-making.

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Collecting and Managing Performance Information
DAY ONE: Capturing and Collecting Performance Data

Module 1: Collecting Accurate, Timely, Relevant & Useful Data
• Improving Data Quality Using 11 Key Aspects of Quality Performance Information
• Validating Performance Measures against Strategic Outcomes
• Evolving from Convenient to Relevant and Aligned Performance Measures

Module 2: Measures for Outcomes & Strategies: Defining Measures Using the Logic Model
• Use the Logic Model and discuss best practice outcome measures
• Establish clearly defined end and intermediate outcomes
• Develop measures to communicate internal and external priorities

DAY TWO: Leveraging Performance Data for Optimum Impact and Efficacy

Module 3: Validating Your Performance Measures
• Examine the key characteristics of a quality performance measures
• Harness the key aspects of quality data management
• Develop meaningful measures for your outcomes, strategies and activities

Module 4: Collecting Performance Information
• Evaluate the sources for data collection
• Identify the challenges in collecting consistent and reliable data
• Create a robust data repository for your agency

Module 5: Driving Decision-Making through Performance Measures
• Commission Managers with Strategic Decisions Based on Valid Measures
• Empower Employees for Timely Decisions based on Accurate Information
• Report the Efficacy of Strategic Decisions on Bottom-Line