Lean Six Sigma for Service and Transactional Environments

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Dear Executive:

Process improvement is a necessity for any high performing organization. Organizations that don’t strategically think about how to operate “better, faster, cheaper”, often experience a decline in customer satisfaction, process speed and process quality. All high performing organizations around the country are constantly trying to fi gure out ways to improve the quality of their work all while
speeding up the process and positively affecting the bottom line.

Come join the top process improvement practitioners from the service and transactional industries as they gather to discuss best practices, implementation strategies and lessons learned at the American Strategic Management Institute’s Lean Six Sigma for Service and Transactional Environments Conference on November 14-16, 2007 in San Diego, CA. You will learn proven Lean Six Sigma deployment strategies for a variety of different industries all while developing the necessary executive leadership skills you will need to take your deployment to the next level.

Examine Best Practices for Lean Six Sigma Deployment
The conference consists of four comprehensive tracks, a pre-conference workshop and a best practice benchmarking panels to really drive home the best practices and lesson learned disseminated at the three-day Summit. The Lean Six Sigma for Service and Transactional Environments Conference will include numerous educational sessions and workshops relating to Lean Six Sigma deployment strategies, advanced tools, voice of the customer techniques and developing and mobilizing leaders and teams.

Improve Your Service and Transactional Processes
through Lean Six Sigma Development
By learning the tools and techniques of the Lean Six Sigma methodology, you will learn how to align Lean Six Sigma with your organizational strategy, successfully deploy and mange Lean Six Sigma and increase productivity for maximum ROI. Listen to leaders from service and transactional industries share their successes, failures and lessons learned from their own Lean Six Sigma projects and find out the best way to achieve success with your deployment.

Register today by calling 703-894-0920. Reserve your spot now as space is limited. I look forward to meeting you in San Diego!

Best Regards,

Jeffrey Press

Jeffrey Press
Executive Director
The Process Improvement Council

Receive Your White Belt Certification

Agenda-at-a-Glance

Pre-Conference Workshop: Wednesday – November 14, 2007
8:30	Continental Breakfast & Registration
9:00	Lean Six Sigma White Belt Certification
12:00	Networking Luncheon
1:00	Lean Six Sigma White Belt Certification Continued
4:00	Adjourn

Day 1: Thursday – November 15, 2007
8:00	Continental Breakfast & Registration
8:30	Keynote Address: Working through a Lean Six Sigma Deployment for Maximum Results in Service and Transactional Environments
9:45	Networking Break
10:00	Panel Discussion: Lean Six Sigma Best Practices Forum: Tales from the Trenches
12:00	Networking Luncheon
	Track A: Lean Six Sigma Strategy Development	Track B: Applying Lean Six Sigma to Service and Transactional Environments
1:00	Aligning Lean Six Sigma with Overall Organizational Business Strategy	Case Study: Integrating Lean with Six Sigma in Non-Manufacturing Environments
2:30	Networking Break
2:45	Utilizing Lean Six Sigma Business Strategy to Enable a Successful Deployment Plan	Case Study: Critical Success Factors for Lean Six Sigma Deployment
4:00	Adjourn

Day 2: Friday – November 16, 2007
8:00	Continental Breakfast & Registration
8:30	Keynote Address: Creating a Continuous Process Improvement Culture in a Resistant Environment
9:45	Networking Break
10:00	Lean Six Sigma Project Selection, Measurement and Management: Tools for Success
	Track C: Lean Six Sigma Design: DFLSS and DOE Strategy	Track D: Measuring Customer Satisfaction: Voice of the Customer Strategies and Techniques
11:00	Utilizing Design for Lean Six Sigma (DFLSS) to Create Powerful Results	Using Voice of the Customer Techniques through Lean Six Sigma Deployment
12:00	Networking Luncheon
1:00	Getting the Most out of Your DOE’S: Strategies for Optimizing Your DOE Projects	Galvanize Your Customers: Applying Lean Six Sigma to Product Development
2:15	Networking Break
2:30	Workshop: Selecting, Developing and Mobilizing Leaders: Practical Tools and Lessons Learned
4:30	Conference Adjourns

Venue & Tuition
Lean Six Sigma for Service and Transactional Environments will be held at the Crowne Plaza San Diego. A limited number of rooms have been reserved at the Crowne Plaza San Diego at the prevailing rate of $135.00 until October 23, 2007. Please call the hotel directly and reference code LSS when making reservations to get the discounted rate.

Crowne Plaza San Diego
2270 Hotel Circle North
San Diego, CA 92108
619-297-1101

Exhibiting & Sponsorship
To learn more about exhibiting and sponsorship, please contact Brian Levis at 703-894-0920 or email
him at Levis@PerformanceWeb.org.

Tuition & Group Discounts
The tuition rates for attending The Lean Six Sigma for Service and Transactional Environments are:

Conference: $1795
Pre-Conference Workshop: $495

To learn more about group discounts, please contact Blake Humble at 858-874-6876 or email
him at Humble@ManagementWeb.org.

Registration

Yes! Please Register Me for Lean Six Sigma for Service and Transactional Environments ($1,795) Yes! Please Register Me for the White Belt Certification ($495)
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