Day One
8:30
Registration & Continental Breakfast
9:00
Keynote Address: Striving for Excellence: Developing a Performance Management System for Higher Education
10:00
Break & Refreshments
10:15
Developing a Lean Culture to Improve College and University Performance
11:15
Selecting the Right Measures and Metrics for Your Institution
12:15
Lunch Break
1:15
Developing a Performance Culture within Your Institution
2:15
Break & Refreshments
2:30
Measuring Student Satisfaction: How Effective is Your University to the Student?
3:30
Understanding Your Administrators: Engaging Employee Performance for Results
4:30
Day One Adjourns