Event: American Strategic Management Institute

November 14-16, 2007 | San Diego, CA

Agenda

November 14, 2007
Pre-Conference Workshop

8:30
Continental Breakfast & Registration

9:00
Lean Six Sigma White Belt Certification

12:00
Networking Luncheon

1:00
Lean Six Sigma White Belt Certifi cation Continued

4:00
Workshop Adjourns

Day One: November 15, 2007

8:00
Continental Breakfast & Registration

8:30
Keynote Address: Working through a Lean Six Sigma Deployment for Maximum Results in Service and Transactional Environments

9:45
Networking Break

10:00
Panel Discussion: Lean Six Sigma Best Practices Forum: Tales from the Trenches

12:00
Networking Luncheon

1:00
Track A: Lean Six Sigma Strategy Development
Aligning Lean Six Sigma with Overall Organizational

Track B: Applying Lean Six Sigma to Service and Transactional Environments
Case Study: Integrating Lean with Six Sigma in Non-

2:30
Networking Break

2:45
Track A: Lean Six Sigma Strategy Development
Utilizing Lean Six Sigma Business Strategy to Enable a

Track B: Applying Lean Six Sigma to Service and Transactional Environments
Case Study: Critical Success Factors for Lean Six Sigma
Deployment

4:00
Adjourn

Day Two: November 16, 2007

8:00
Continental Breakfast

8:30
Keynote Address: Against All Odds: Creating a Continuous Process Improvement Culture in a Resistant Environment

9:45
Networking Break

10:00
Lean Six Sigma Project Selection, Measurement and Management: Tools for Success

11:00
Track C: Lean Six Sigma Design: DFLSS and DOE Strategy
Utilizing Design for Lean Six Sigma (DFLSS) to Create Powerful Results

Track D: Measuring Customer Satisfaction: Voice of the Customer Strategies and Techniques
Using the Voice of the Customer Techniques through Lean Six Sigma Deployment

12:00
Networking Luncheon

1:00
Track C: Lean Six Sigma Design: DFLSS and DOE Strategy
Getting the Most out of Your DOE’S: Strategies for Optimizing Your DOE Projects

Track D: Measuring Customer Satisfaction: Voice of the Customer Strategies and Techniques
Galvanize Your Customers: Applying Lean Six Sigma to Product Development

2:15
Networking Break

2:30
Workshop: Selecting, Developing and Mobilizing Leaders: Practical Tools and Lessons Learned

4:30
Conference Adjourns

Venue and Hotel

The Lean Six Sigma for Service and Transactional Environments will be held at the Crowne Plaza San Diego. A limited number of rooms have been reserved at the Crowne Plaza San Diego at the prevailing rate of $135.00 until October 23, 2007. Please call the hotel directly and reference code LSS when making reservations to get the discounted rate.

Crowne Plaza San Diego
2270 Hotel Circle North
San Diego, CA 92108
619-297-1101

Tuition

The tuition rates for attending Lean Six Sigma for Services and Transactional Environments are:

Conference: $1,795
Workshop: $495

Group Discounts

The American Strategic Management Institute offers reduced tuition to groups of three or more. For more information, please contact Blake Humble at 858.874.6876 or e-mail him at Yerks@ManagementWeb.org.

Cancellation & Quality Assurance

The American Strategic Management Institute strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: Amy Shioji, VP of Education Services, ASMI, 1515 N. Courthouse Road, Suite 600, Arlington, VA 22201. We will evaluate individual complaints in a context of collective comments from the event.

Note: A $150 service fee will be charged on cancellations received less than three weeks from the date of the event. A credit memo will also be sent reflective of that amount, which can be used for a future conference. If you do not cancel your registration before the day of the event, you will be charged for the full conference amount. As speakers are confirmed months before the event, some speaker changes or topic changes may occur in the program. The American Strategic Management Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program.

November 14, 2007 Pre-Conference Workshop