Event: American Strategic Management Institute

December 9-10, 2008 | Washington, DC

Agenda

Pre-Conference Lean Six Sigma White Belt Certification: December 8

8:30
Continental Breakfast & Workshop Registration

9:00
Lean Six Sigma White Belt Certification

12:00
Lunch Break

1:00
Lean Six Sigma White Belt Certifi cation Continued

4:00
Workshop Adjourns

Day One
8:30 Continental Breakfast & Conference Registration

9:00
Keynote Address: Best Practices for Designing and Sustaining a Lean Six Sigma Deployment

10:15
Networking Break

10:30
Integrate Multiple Lean Methodologies for Effective Implementation

12:00
Lunch Break

1:00
Track A: Implement Successful Lean Six Sigma Strategy Development

Incorporate Lean Six Sigma into Your Overall Organizational Business Strategy

Track B: Integrate Lean Six Sigma into
Transactional Environments

Case Study: Run a Successful Kaizen Event in Non-Manufacturing Environments

2:00
Networking Break

2:15
Track A: Create a Continuous Process Improvement Culture in a Resistant Environment

Track B: Develop and Implement Eff ective Mistake-Proofing Techniques

3:15
Improve Management of Process Improvement Projects

4:15
Day One Adjourn

Day Two: December 10

8:30
Continental Breakfast

9:00
Keynote Address: Implement Effective Project Selection Strategies for Lean Six Sigma Belts

10:15
Networking Break

10:30
Track C: Discover Lean Six Sigma Strategic Methodologies and Tools

Integrate Design for Lean Six Sigma (DFLSS) for OperationalExcellence

Track D: Utilize Voice of the Customer Techniques to Measure Customer Satisfaction

Accelerate Continuous Improvement through Application of Lean Six Sigma to Product Development

11:15
Track C: Integrate Value Stream Mapping for Operational Excellence

Track D: Using Voice of the Customer Techniques to Identify Opportunities and Gain a Competitive Advantage

12:00
Lunch Break

1:00
Application Session A: Systematic Innovation Methodology – Understand the Tools and Power of TRIZ

2:30
Networking Break

2:45
Application Session B: Select, Develop and Mobilize Leaders: Practical Tools and Lessons Learned

4:15
Conference Adjourns

Venue and Hotel

The 2008 Summit on Lean Six Sigma for Service and Transactional Environments will be held at The American Strategic Management Institute in Arlington, VA. A public parking garage is located inside
of the building for $10/day. Continental breakfast, lunch and refreshments will be provided for delegates on each day.

The American Strategic Management Institute
1515 North Courthouse Road
Suite 600
Arlington, VA 22201
Phone: 703-894-0920

A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott at the prevailing rate of $209.00 until November 7, 2008. Please call the hotel directly and reference code “Lean Six Sigma” when making reservations to get the discounted rate. The hotel is conveniently located three blocks from the Rosslyn Metro station. Please ask the hotel about a complimentary shuttle that is also available for your convenience.

Arlington Rosslyn Courtyard by Marriott
1533 Clarendon Blvd.
Arlington, VA 22209
Phone: 703-528-2222
www.courtyardarlingtonrosslyn.com

Tuition

The tuition rates for attending the 2008 Summit on Lean Six Sigma for Service and Transactional Environments are:

Conference Only                      $1899
White Belt Certification             $699
Pre-Conference Webinar          $299

Group Discounts

To learn more about group discounts at the 2008 Summit on Lean Six Sigma for Service and Transactional Environments, please contact Blake Humble at 858-874-6876 or email him at BHumble@ ManagementWeb.org.

Cancellations and Quality Assurance
The American Strategic Management Institute strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: Amy Shioji, VP of Education Services, ASMI, 1515 N. Courthouse Road, Suite 600, Arlington, VA 22201. We will evaluate individual complaints in a context of collective comments from the event.

Note: A $150 service fee will be charged on cancellations received less than four weeks from the date of the event. A credit memo will also be sent reflective of that amount, which can be used for a future conference. If you do not cancel your registration before the day of the event, you will be charged for the full conference amount. As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The American Strategic Management Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program.

If for any reason ASMI decides to cancel this conference, ASMI accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests.